4 tools to have outstanding customer service

Directly communicating with your customers makes your relationship with them more interpersonal and special. When you own an online store the communication with your customers can be a little bit difficult but the good news is that there are solutions for this. Below you can find a few tools to have an outstanding customers service. But having the right solution is not enough, it is very important how you act when you communicate with your customers. Respond as fast as you can and be polite. Keep in mind that a bad customer service can ruin your business.

YotPo

Yotpo generates 9x more customer content than any other solution. Reviews, photos, Q&A and so much more: All of your user-generated content on one platform.

Tawk.to

Tawk.to is a free messaging app that lets you monitor and chat with visitors on your website, mobile app or from a free customizable page

Mailchimp

MailChimp is the world’s largest marketing automation platform. It’s like a second brain that helps millions of customers—from small e-commerce shops to big online retailers—find their audience, engage their customers, and build their brand.

Sumo

Sumo arms you with a suite of tools to increase your traffic, build a following and track your success every step of the way. Get up and running in 37 seconds to start converting your visitors into lifelong customers.

 

If you know other useful customer service tools let us know in a comment. Remember, sharing is caring!

Biborka

Biborka Mathe is the Community Manager and Support of Soldigo and she'll be sharing valuable tips and tricks on how to address and convert customers that originates from her 3+ years in project management and customer acquisition. Art lover and foodie at heart, she is passionate about painting, fashion and puppies.


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